The Dome, Crewe Youth Zone is looking for an energetic, super-organised, and detail-oriented Business Support Officer to join their team. You’ll be at the heart of back-office operations, ensuring smooth administrative processes, managing finance and payroll, and supporting the reception and membership teams. Your role will be key to creating a positive and supportive environment for both staff and young people.
Click to view the role profile.
About the role:
- Oversee daily office operations, ensuring efficiency and a welcoming environment. Management of supplies and equipment. Implement and improve administrative systems. Serve as the main contact for internal and external stakeholders.
- Process invoices, payments, and maintain financial records, including cash handling, banking, budget monitoring and supporting with audits. Oversee payroll, ensuring timely payments, accurate records, and resolve related queries.
- Lead and support the reception team to ensure excellent customer service including overseeing scheduling, training, and task delegation. Manage membership registrations, database accuracy, and GDPR compliance. Assist young people and parents with membership queries.
- Support smooth operation of IT & systems and troubleshoot and report basic issues. Be trained to become our systems champion, provide and support training for the team.
- Work closely with catering, facilities, and youth work teams to ensure seamless operations. Support cross-team initiatives to enhance the Youth Zone experience.
- Greeting all young people, parents, and visitors with a big smile and a friendly attitude. Creating a warm and inclusive atmosphere that makes every young person feel excited to be part of the Youth Zone.
Application process:
Anonymous applications
We recognise our workforce is under-represented in certain areas and are committed to addressing this. We strongly encourage applicants to submit anonymous applications; in practice this means removing your name & email address from your CV & cover letter. Only these documents will be shared with the selection panel.
To apply, please email a CV and cover letter (no more than one page) in response to the person specification and questions below to: hr@onsideyouthzones.org
- Why do you want to work for us?
- Looking at the person specification, briefly describe how your skills and experience (including any lived experience) make you a good candidate for this role. (200 words max)
- How you demonstrate your commitment to fairness, equity and respect.
- Confirmation you are eligible to work in the UK (the successful candidate will be required to provide documentary evidence before a job offer confirmed).
- Any reasonable adjustments we can make to assist you in your application or the selection process.
- This role will be based in the Youth Zone and therefore require an Enhanced DBS.
- Do you have any unspent conditional cautions or convictions under the Rehabilitation of Offenders Act 1974?
- Do you have any adult cautions (simple or conditional) or spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020
Closing date: 26th February at 12pm noon
Interviews: 5th March, daytime, at Warrington Youth Zone
